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Policies & Important Info

Salon Policies

At Monroes Beauty Salon, our aim is to provide every client with a high-quality, calm and enjoyable experience. To ensure fairness for all clients and to protect our therapists’ time, we kindly ask that you read and respect the following policies.

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By booking an appointment with us, you agree to the terms outlined below.

Cancellation & Rescheduling Policy We value your time and appreciate your business. To allow us to manage our appointment schedule fairly and efficiently, we require a minimum of 48 hours’ notice for all cancellations or rescheduling.

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Cancellation charges (Tuesday to Saturday appointments):
 

  • More than 48 hours’ notice – No charge

  • 48 to 24 hours’ notice – 50% of the booking cost will be charged

  • Within 24 hours’ notice – 75% of the booking cost will be charged

  • Same-day cancellations, rescheduling or no-shows – 100% of the booking cost will be charged

 

These charges apply regardless of the reason for cancellation.

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Booking, Deposits & Payment Terms


To secure your appointment, valid card details are required at the time of booking, and a deposit or full payment may be taken.

  • All deposits are non-refundable

  • Deposits may be transferred to a future appointment only in accordance with our Cancellation & Rescheduling Policy, provided the required notice period is met

  •  If an appointment is cancelled outside of the permitted notice period, or the client does not attend, the deposit will be forfeited and applicable cancellation charges may apply


We understand that unforeseen circumstances can arise and will always do our best to assist where possible. However, late cancellations and missed appointments prevent other clients from booking and significantly impact the salon. Thank you for your understanding.
 

How to Cancel or Reschedule


Appointments can be cancelled or amended by:

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If you have an email address registered with us, you will receive a confirmation email once your cancellation or amendment has been processed.

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Late Arrivals

Please arrive on time for your appointment to ensure we can provide the full treatment experience.

Arriving late may result in a reduced treatment time, and we cannot guarantee that the full appointment can be accommodated, as we aim to respect the next client’s scheduled booking. Treatment charges will remain the same.
 

Health & Wellbeing

For your comfort and safety, please inform us prior to your appointment if you:

  • Feel unwell or have symptoms of Covid-19

  • Have allergies, epilepsy or seizures

  • Are pregnant

  • Have any medical conditions or disabilities that may affect your treatment

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This allows us to adapt treatments safely and appropriately.

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Complaints & Feedback

Your satisfaction is very important to us. If you are unhappy with any aspect of your treatment, please let us know during your appointment or within 24–48 hours following your visit.

We are committed to resolving concerns promptly and, where appropriate, will offer corrections within five days.

If you wish to raise a formal complaint, please contact:
 

Andrea Hutchings
 andrea.hutchings@hotmail.co.uk
 monroesbeautysalonblackwood@gmail.com
 

Please include details of your concern, any relevant photos, and your contact information. We will respond as soon as possible.

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Right to Refuse Service

Monroes Beauty Salon reserves the right to refuse treatment to anyone who is behaving inappropriately, appears intoxicated, or whose health condition may compromise the safety or effectiveness of the service.
 

Children in the Salon

We kindly request that children are not brought to appointments unless absolutely necessary.

Children must be supervised at all times. The salon cannot be held responsible for their safety or behaviour, and unsupervised children are not permitted within the salon.

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Mobile Phones

To maintain a calm and relaxing environment and to allow therapists to work safely and effectively, we kindly ask that mobile phone use is kept to a minimum, particularly during treatments.

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